Privacy Policy

This Privacy Policy explains how Decon-Track ("we", "us", or "our") collects, uses, and protects personal information when you visit decon-track.com and related marketing pages (the "Website").

This policy applies to information collected through the Website. If your fire department uses the Decon-Track operational platform, separate contractual and privacy terms may apply to that service.

Decon-Track is a public safety software provider headquartered in Gatineau, Quebec, Canada.

For privacy inquiries, contact us at demo@decon-track.com or support@decon-track.com.

Contact form: When you request a demo or contact us, we collect the information you submit, such as your name, department, email address, phone number, and message.

Technical data: Our hosting infrastructure may automatically record standard server logs (for example IP address, browser type, referring page, and timestamps) for security and reliability.

Language preference: If you choose English or French, we store that preference in your browser's local storage so the site remembers your selection on return visits.

We use contact form submissions to respond to demo requests, answer questions, and communicate about Decon-Track.

We use technical logs to operate, secure, and improve the Website.

We do not sell personal information collected through this Website.

We may share information with service providers who help us host the Website, deliver email, or operate our business, only as needed and under appropriate safeguards.

We may disclose information when required by law, regulation, legal process, or to protect the rights, safety, and security of Decon-Track, our users, or others.

We retain contact form submissions for as long as needed to respond to your inquiry, maintain business records, and comply with legal obligations.

Server logs are retained for a limited period consistent with security and operational needs.

Depending on where you live, you may have rights to access, correct, or delete personal information we hold about you, or to withdraw consent where applicable.

In Quebec, the Act respecting the protection of personal information in the private sector (Law 25) may provide additional rights. In other Canadian provinces, the Personal Information Protection and Electronic Documents Act (PIPEDA) may apply.

To exercise your rights, contact us at demo@decon-track.com. We will respond within a reasonable time.

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Continued use of the Website after changes constitutes acceptance of the updated policy.

Questions about this Privacy Policy may be directed to demo@decon-track.com or support@decon-track.com.